Refund Policy
Refund & Return Policy
Last updated: April 26, 2026
Thank you for shopping at https://zoutik.shop, operated by XDP Advanced Dynamic AI Systems LLC.
1. Returns
You have 30 calendar days from the date of delivery to request a return. To be eligible:
- The item must be unused, in its original packaging, and in the same condition you received it
- You must provide proof of purchase (order confirmation email or receipt)
To initiate a return, contact us at contact@zoutik.shop with your order number and reason for return.
2. Refunds
Once we receive and inspect your return, we will notify you via email. If approved:
- Your refund will be processed to your original payment method within 5–10 business days
- Refunds are processed through Stripe and may take an additional 5–10 business days to appear on your statement depending on your bank
3. Non-Refundable Items
- Items that have been used, damaged by the customer, or are missing original packaging
- Gift cards
- Items marked as final sale
4. Exchanges
We do not offer direct exchanges. Please return the original item for a refund and place a new order.
5. Shipping Costs
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item, defective product)
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.
7. Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account or credit card statement again
- Contact your bank — processing times vary
- If the issue persists, contact us at contact@zoutik.shop
8. Contact
XDP Advanced Dynamic AI Systems LLC
5900 Balcones Drive STE 100, Austin, Texas, 78731, United States
Phone: +1 (737) 237-6583
Email: contact@zoutik.shop